Billing and plans

Admin > Subscription is your shop's account with GOLD PRO: which plan you are on, how long it runs, what it lets you do, and every rupee that has moved between you and the platform. This page explains the mechanics. It does not quote prices — plans and their prices are set by the platform and change without a new release of the software, so the page in your account is the only honest answer to what anything costs.

Your current plan

The top of the page shows your plan, your status, your payment status, and the dates your current period runs between.

Status is worked out fresh every time you load the page, from your expiry date. It is not a stored setting, so it is never out of date.

The countdown beside it is derived the same way, so "12 day(s) remaining" always matches the date shown under Renewal / Expiry Date.

Payment Status is a separate field and answers a different question — whether money is settled — so the two can legitimately disagree. A trial reads Active with a payment status of Pending, because nothing has been paid and nothing is owed. That pairing is normal and needs no action.

Today, letting a subscription lapse does not switch your shop off. Expiry is reported rather than enforced, and an expired account keeps working. Enforcement is a platform-level decision that can be turned on, at which point a lapsed subscription would withdraw the features your plan grants. Do not read continued access as proof that the date does not matter.

Trials

A new shop is provisioned onto whichever plan the platform has marked as the default trial, for the number of days that plan carries. During a trial your account is flagged as a trial, which is what puts the Trial badge next to your plan name and lets the platform tell a converted shop from a lapsed one.

A trial is once per shop, permanently. The moment one is granted, your account is marked as having consumed it, and that mark is never cleared — being moved onto a trialable plan later does not hand you a second free run. Pick a plan before the trial ends and no time is lost, because a purchase stacks onto the days you have left.

What your plan grants

A plan is a set of entitlements, and there are two kinds.

The catalog is maintained by the platform rather than fixed in the software, so capabilities can be added and plans re-cut without an upgrade on your side. Your plan card lists what yours includes, with the allowance shown against each limit.

The allowance you will actually meet in daily use is document scanning — the OCR that auto-fills KYC and receipt details. It is counted per calendar month and resets on the first of the month. Running out does not break anything: the scan buttons fall back to entering details by hand.

The plan name shown on your subscription page is a label recorded when the plan was granted to you. What you can actually do is resolved from the plan itself, every time you use the product. If the two ever disagree — after a plan is renamed, for instance — the features are the truth and the label is stale.

Not every line on a plan card is a switch in the software; the platform marks which entitlements are enforced and which are description. If a listed capability does not behave as you expect, raise a ticket rather than assuming it is broken.

Changing or renewing your plan

Choose a billing cycle — Monthly, Quarterly, Half-Yearly or Yearly — and the cards reprice. A cycle only appears if something is actually sold on it, and a plan not sold on the cycle you picked says so instead of showing a price. A struck-through price beside the real one is a comparison, never an amount charged.

Press Choose or Renew and a confirmation dialog prices the order, takes an optional coupon, and opens the payment window.

Renewals stack. If you renew with time still on the clock, the new period starts at your current expiry date, not today — renewing early costs you nothing. If you renew after expiring, the period starts from today instead, so a lapsed subscription cannot be renewed into a period that is already half spent. The same arithmetic applies when you upgrade or downgrade.

Plans marked Custom pricing cannot be bought from this page; they show Contact sales instead. And if online payment is unavailable, the plans still render, the buttons are disabled, and the page shows the address to contact to renew — nothing is lost, the page cannot take money at that moment.

If a payment succeeds but the confirmation fails — you close the tab, the network drops, the page errors — do not pay again. Payments are settled by the gateway notifying the platform directly, which happens whether or not your browser makes it back. Your plan updates shortly. Pay twice and you have two stacked periods to unpick.

Coupons

Enter a code in the checkout dialog and press Apply. Codes are not case-sensitive. A discount is either a percentage — optionally capped at a maximum — or a flat amount, and it is always clamped to the order, so a coupon worth more than the plan discounts the plan to zero rather than going negative.

A rejected coupon is not an error. The dialog keeps the undiscounted price, tells you why, and lets you continue.

The first message is deliberately vague across several distinct reasons, so that the checkout page cannot be used to fish for valid codes.

A coupon is only counted as used when a payment actually settles. An abandoned checkout consumes nothing.

Receipts and credit notes

Payment History lists your settled purchases — the twenty most recent, newest first — with the period each one bought, what you paid, any discount and coupon applied, and any amount refunded. Abandoned and failed checkouts are not shown here; they are recorded, but they are not receipts.

Each purchase carries its own numbered documents, downloadable from the Documents column.

Numbers run gapless within a series and an Indian financial year, in the form BOS/2026-27/000001. Every figure on a document — your name, the plan, the period, the amounts — is frozen as it stood when it was issued, so re-downloading an old document years later prints exactly what it printed then, even if your shop was renamed or your plan retired since.

A document is never edited or deleted. If something is wrong it is cancelled and a credit note is issued against it, which is what makes the numbering worth trusting.

If the Documents column reads Preparing…, the purchase settled and the document has not been issued yet. It arrives within the hour on its own.

The Invoicing item under Admin is a different thing entirely. That screen generates the monthly invoices you send to partner banks for valuation fees you have earned. This page is what you pay the platform. Money flows the opposite way in each.

Refunds

Refunds are issued by the platform, not from this page. Raise a ticket describing what you want returned and why — see Support.

Only a settled purchase can be refunded, and never for more than it was worth. A purchase can be refunded in parts, repeatedly, up to its total; each refund is recorded separately with its own amount, reason and date, and your payment history shows the running total returned against each purchase.

A full refund reverses the exact span of time that purchase added and leaves any other period you hold intact — so if you had stacked two purchases, refunding one does not take the other away. If clawing it back leaves you with no time at all, your payment status becomes Refunded. Whether a full refund revokes access is a platform setting and can be overridden for an individual refund, so ask if you need it handled differently.

Each processed refund issues a credit note against the original document, and it appears in Payment History beside the purchase it reverses.